Return Policy

Thank you for choosing Dansaac. We are always committed to providing you with quality general merchandise and a satisfying shopping experience. We understand that every purchase carries your trust and expectations, which is why we have established a clear, fair, and reasonable return policy to protect your legitimate rights and ensure you can shop with complete peace of mind.

Please read the following return and exchange terms carefully upon receiving your order. If anything does not meet your expectations, please do not hesitate to contact us, and we will do our utmost to assist you properly.

I. Return and Exchange Conditions

We understand that sometimes a product may not fully meet your needs. Subject to the following conditions, we accept return and exchange requests:

1. Product Quality Issues
If the product you received has non-human-caused quality defects, such as damage, deformation, functional failure, or severe soiling, please contact us within 7 calendar days from the date of delivery. Upon verification and confirmation of a quality issue, we will provide you with a full refund or exchange service, and we will bear the necessary shipping costs incurred.

2. Incorrect or Missing Items
If the product you received does not match your order, or if some items from your order are missing, please notify us within 7 calendar days from the date of delivery. We will arrange to send the correct items or resend the missing items as soon as possible. If we are unable to replace the items due to stock unavailability, we will issue a full refund.

3. Returns/Exchanges for Non-Quality Reasons (including size/style/color preferences)
If you wish to return or exchange an item for personal reasons (such as dissatisfaction with the style, color, size, or overall feel), we are equally understanding and supportive. Please submit your return or exchange request within 14 calendar days from the date of delivery. In such cases, the following basic requirements must be met:

• The product is unused, unwashed, unaltered, and remains in its original intact condition;

• All original packaging, tags, hang tags, instruction manuals, and accompanying accessories are complete and undamaged;

• The product is in a condition suitable for resale.

For returns or exchanges due to non-quality reasons, the associated shipping costs will be borne by you.

4. Circumstances Not Eligible for Return or Exchange

To protect the rights and health safety of all users, the following situations are not acceptable for returns or exchanges:

• Return or exchange requests submitted beyond the specified time limits above;

• Products that have been used, washed, damaged, or have incomplete original packaging and accessories;

• Damage caused by improper use or human factors;

• Clearance items, customized products, or items explicitly marked as "non-returnable";

• Products that have no quality defects and have been signed for more than 14 calendar days.

II. Return and Exchange Process

To ensure that your return or exchange request is handled efficiently and smoothly, please follow the steps below:

Step 1: Submit Your Request
Please submit your return or exchange request within the valid time frame through our official contact method. When submitting your request, please be sure to provide the following information to help us verify and process it quickly:

• Your order number;

• The name and quantity of the product(s) you wish to return or exchange;

• The specific reason for your return or exchange request (if you have photos or videos as supplementary evidence, please attach them as well, as this will help us make a more accurate assessment).

Step 2: Await Review
Once we receive your request, we will review it within 2 to 3 business days and notify you of the review result and further instructions via your registered contact method. Please keep your communication channels open during this period so that you can receive our response promptly.

Step 3: Return the Product
After your request is approved, please pack the product(s) to be returned or exchanged, along with all original packaging and accessories, properly and securely according to the instructions in our reply. Please send the package back to the designated return address we provide within 7 calendar days. Please ensure careful packaging to avoid secondary damage during transit.

For returns or exchanges due to non-quality reasons, please pay the return shipping costs upfront. After we receive and inspect the returned items, we will refund the product price (shipping costs will not be refunded) via your original payment method.

For quality issues or incorrect/missing items, please also pay the shipping costs upfront. After we receive the returned items and confirm the issue, we will reimburse the actual reasonable shipping costs incurred (a valid shipping receipt will be required).

Step 4: Inspection and Processing
Upon receiving the returned product(s), we will inspect them within 3 to 5 business days. After the inspection is passed:

• For returns: We will process the refund via your original payment method, and the funds will be returned to your original payment account. The actual arrival time may vary depending on the payment channel, so please be patient.

• For exchanges: We will arrange to send the replacement product(s) as soon as possible. Once the replacement is shipped, we will notify you of the new tracking number via email.

III. Important Notes

1. Please inspect the product appearance and quantity immediately upon receiving your order. If you notice any abnormalities, contact us as soon as possible to avoid missing the return or exchange deadline.

2. When returning products, please ensure that the return address matches the latest address we provide to avoid package loss or processing delays.

3. If the returned products do not meet the return or exchange conditions stated above upon inspection, we reserve the right to refuse processing and will return the products to you at your expense.

4. If you have any questions about the return or exchange process, you are welcome to contact us via email in advance for clarification, and we will patiently address your concerns.

We understand that a clear and transparent return policy is the foundation of building trust. Dansaac always adheres to integrity and a user-centered approach, striving to make you feel our professionalism and sincerity at every step. We value every user's experience and will continue to improve our service processes to bring you a more secure and enjoyable shopping journey.

Thank you for your understanding and trust in Dansaac. We look forward to a long-lasting relationship with you, together creating a better everyday life.